OUR STORE POLICIES
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn our policies!
Refunds of any art supplies and consumer goods can be refunded at 100% plus the tax paid, within 30 days if they are unused and in the original packaging. If they are unused but not in the original packaging they will be refunded at 50% of the total including tax
All refunds are paid in USD. The current exchange rate will be used to calculate any foreign exchange returns. If there are any extenuating circumstances that one may wish to present, We are want to know! We want our customers to have the best experience and to come to a fair and just exchange for you and our store.
Return Policy for Physical Artwork*
If for any reason are not satisfied with your purchase of Framed, printed or original artwork you can have a full refund once the item is returned to Neon Moon in it's original condition, within 7 business days. Customer is responsible for return shipping charges. *Physical artwork is defined as anything in the category of prints, (framed or not), Sculpture, Mixed Media, Paintings, or assemblage. The reason we have a short return policy is that original art usually involves a consignment to the artist.
Return of NFT products policy will be updated later in 2021.
All orders received via web by 12 noon PST will be processed on the day of. Orders received in our system 1:00 PM PST and later will be processed the next day. Please select your service level on the shipping page. Your total will reflect the shipping cost on the checkout page. Thank you for buying from Neon Moon!